General Terms and Conditions of Service

By accessing the platform, registering an account, or using any service provided by LeoVegas, the user explicitly declares to have read, understood, and accepted without reservation the entire content of these Terms and Conditions, together with the linked Privacy Policy and Cookie Policy. If the user disagrees, in whole or in part, with any of the clauses established in this agreement, they are required to immediately cease browsing and not use the platform's services.

To activate a personal account and validly access the reserved functionalities of the platform, the user must obligatorily meet the following eligibility requirements, under their sole responsibility:

Have reached the age of eighteen (18+) at the time of registration.

Possess full legal capacity and the ability to enter into legally binding contracts according to their national legislation.

Provide true, accurate, up-to-date, and complete personal information during the registration form.

Not already be the holder of another active account within the same platform, with only one profile allowed per single natural person, household, or IP address.

The user is the sole custodian and responsible for their security credentials (username and password) and undertakes to keep them strictly confidential, not transferring or sharing them with third parties. Any operation carried out through the user's account will be considered performed by the user themselves, who will be directly responsible for any violation or unauthorized use.

The use of the platform is strictly subject to compliance with current laws and the principles of fairness and good faith. The user is strictly prohibited from engaging in the following conduct, considered serious violations of this contractual agreement:

Use the platform for illegal, fraudulent, deceptive, or unauthorized purposes according to regulations.

Register false, altered, or third-party information without their explicit and documented consent.

Attempt to breach the site's security systems, tamper with the source code, bypass protection systems, or introduce malware, viruses, or other harmful computer components.

Engage in collusive behavior, use automated software (bots), artificial intelligence systems, or exploit bugs and system errors to gain illicit advantages or alter the natural course of activities.

Use the platform for money laundering, financing illicit activities, or other economic-financial offenses.

Should the use of certain services within the platform involve financial transactions, deposits, or the payment of fees and charges (if applicable based on the specific nature of the chosen options), the following general operating rules apply. All monetary movements must be executed using exclusively payment methods (credit cards, e-wallets, bank accounts) legitimately held by the gaming account holder.

The platform reserves the right to subject all financial operations to in-depth security checks (Know Your Customer - KYC procedures) and to request supplementary documentation before authorizing the processing of withdrawals or top-ups. Any ancillary expenses, bank fees, or transaction charges applied by external payment circuits will be borne by the user, as specified in the relevant information sections of the site.

The user explicitly acknowledges and accepts that the activities available on the platform are based on the concept of gaming entertainment and are inherently subject to unpredictability and randomness. LeoVegas provides no guarantee of positive outcomes, financial winnings, or favorable results arising from the use of its services.

All computer systems use mathematical algorithms for random number generation to determine results impartially and independently. The user participates in these activities at their own risk, aware of the possibility of losing all or part of the allocated funds, and cannot in any way make claims for compensation or complaints based on the lack of positive economic results.

All content within the platform, including but not limited to texts, logos, trademarks, graphics, icons, images, audio clips, color combinations, structural design, software, and programming code, is the exclusive property of LeoVegas or its licensors and is protected by national and international copyright and intellectual property laws.

Any form of reproduction, distribution, modification, publication, transmission, or commercial exploitation, even partial, of the aforementioned materials is prohibited without the prior written authorization of the rightful rights holders. Access to the platform grants the user a limited, personal, non-exclusive, and revocable license for the sole purpose of private enjoyment of the entertainment services provided.

The platform may include hyperlinks or references to websites, applications, resources, or services managed by parties other than LeoVegas. Such links are provided solely for user convenience or as technical information integration.

The presence of such links does not imply any endorsement, recommendation, or guarantee on our part regarding the content, security, accuracy of information, or business practices adopted by such external managers. The user acknowledges accessing third-party resources at their own sole responsibility, accepting the terms of use and privacy policies applied by these independent entities.

To the maximum extent permitted by applicable laws, LeoVegas, its affiliates, employees, and technology partners shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use the platform, temporary system errors, telecommunication line failures, data loss, or unauthorized access caused by third parties.

The services are provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied, regarding the absolute continuity of service, the complete absence of graphical errors, or hardware compatibility with every type of commercial device. Only non-derogable responsibilities provided by mandatory consumer protection laws remain valid.

LeoVegas reserves the full right, at its sole discretion and without prior notice, to temporarily suspend or permanently terminate the contractual agreement with the user, proceeding with the closure or blocking of the account, if there are valid reasons or technical evidence related to:

Violations of one or more clauses contained in these Terms and Conditions.

Improper, illicit, or fraudulent use of the platform's services.

Formal requests received from judicial authorities or competent police bodies.

Need to protect system security, platform technical integrity, or the rights of other users.

In case of termination for just cause or breach of contract, the user will immediately lose the right to access the platform and use the associated services, without prejudice to any legal actions for damages that the company reserves the right to pursue in the competent courts.

These General Terms and Conditions of Service, as well as any dispute or claim arising from them or from the use of the platform, are governed, interpreted, and regulated in accordance with the legislation in force in Italy.

For any legal dispute that may arise regarding the validity, interpretation, execution, or termination of this contract, the parties agree that exclusive jurisdiction shall lie with the competent judicial bodies of the court of Milano, Italy, without prejudice to the non-derogable forum rights recognized by consumer protection regulations where applicable.

For any request for clarification, technical report, submission of formal complaints or communications of a contractual nature relating to the services offered, the user can refer to the following institutional contact details of the company:

Support Email Address: [email protected]

Phone Contact: +39 02 8734 5221

Registered Office and Company Address: Via Vittor Pisani 20, 20124 Milano, Italy

Communications sent via email will be handled by the support team with the utmost promptness, providing detailed answers and operational solutions in compliance with technical times and internal procedures.