Responsible Gaming Policy

Access to the platform is strictly prohibited for individuals under 18 years of age. Compliance with this restriction is an essential and non-negotiable pillar of our company policy. To ensure the effectiveness of this rule, we implement strict identity verification controls during the account activation process, requiring the presentation of valid identification documents and immediately blocking any profile that does not fully meet the minimum age requirements prescribed by law.

Safe gaming is based on the awareness that gaming activity involves intrinsic risk and that the outcomes of sessions are determined by random factors beyond the user's control. Player well-being is at the core of all our technical decisions: we promote a culture of prevention and encourage users to consider the time spent on the platform solely as a recreational activity, by defining sustainable spending budgets beforehand and never resorting to gaming as a tool for financial redemption or as an alternative means of generating income.

To allow for serene management and continuous control of one's gaming habits, the platform natively integrates a complete suite of self-exclusion features and technical tools, which can be activated and configured entirely autonomously by the user through their control panel.

Deposit limits

This tool allows the user to set a maximum amount of money that can be deposited into their gaming account within a specific timeframe, which can be set on a daily, weekly, or monthly basis. Once the established limit is reached, the system will automatically block any further deposit attempts until the end of the predetermined period. Any requests to reduce limits take effect immediately, while requests to increase spending limits are subject to a mandatory reflection period before being applied, to avoid impulsive decisions.

Loss limits

Loss limits allow the player to predefine the maximum amount they are willing to lose within a specific timeframe. This calculation takes into account the difference between the volumes played and the winnings obtained. Once this temporal or monetary limit is reached, the user will receive a blocking notification and will not be able to place further gaming sessions until the associated temporal parameters are restored.

Session limits and time monitoring

This tool allows you to set the maximum duration, in minutes or hours, for a single browsing session or continuous activity on the platform in advance. As the set time approaches expiration, the system displays a warning on the screen and, upon reaching the limit, automatically disconnects the user from their account, promoting a healthy break and proper daily time management.

Break periods and time-outs

If the user feels the need to temporarily interrupt their gaming activity for a short period of reflection, they can activate the break or time-out function. This option allows you to suspend access to your account for a flexible duration, generally ranging from a few days to a few weeks. During this period, your profile will remain inaccessible for any activity, and no informational or promotional communications will be sent.

Self-exclusion from gaming activity

For scenarios requiring a prolonged or indefinite interruption, the platform provides a self-exclusion procedure. The user can request temporary self-exclusion (for a fixed period of several months) or permanent self-exclusion. Once this measure is activated, the account is blocked irreversibly for the entire selected duration and cannot be reopened in any way before the formal expiration, ensuring total protection and complete detachment from the gaming environment.

Guide to permanent account closure

The user always retains the right to request the permanent closure of their gaming account at any time. The request can be submitted by directly contacting customer support services. In case of ordinary closure, any legitimately withdrawable remaining balances will be settled to the user according to the methods provided for in the contractual conditions, permanently terminating all operational relationships with the platform.

It is of fundamental importance to be able to promptly recognize the first signs of potential problematic gambling behavior. We invite users to regularly evaluate their habits by asking themselves some control questions and paying attention to the following risk indicators:

Feeling the urge to bet larger and larger sums of money to achieve the same level of excitement.

Repeatedly trying to chase losses in an attempt to recover the money.

Neglecting family, school, work commitments, or social relationships due to time spent gambling.

Experiencing feelings of anxiety, irritability, guilt, or mood swings when trying to reduce or stop gambling.

Asking for loans or using funds intended for essential living expenses to finance gambling activities.

To maintain healthy conduct, we recommend establishing strict rules: never gamble when tired, under the influence of alcohol, or during moments of particular emotional vulnerability or stress.

If the user believes their relationship with gambling is getting out of control or causing significant distress in their daily life, we strongly encourage them to seek specialized professional support. Numerous public health facilities, local counseling services, and independent organizations dedicated to free and confidential assistance and counseling for gambling-related issues exist. Embarking on an informational or support path with professional figures represents the most effective step to regain full control of one's well-being.

In cases where the platform is used in domestic environments with children or individuals under eighteen, we recommend extreme caution in managing your access credentials. It is strongly advised not to enable automatic password saving functions on shared browsers and to install filtering software or parental control systems on your computer or mobile device. These tools allow selective blocking of access to platforms intended for an adult audience, preventing accidental or unauthorized interactions by minors.

We are committed to periodically raising awareness and training our support staff and technical teams so they can identify potential indicators of vulnerability in user interactions and provide assistance with the utmost empathy, confidentiality, and professionalism. Our internal processes are designed to operate in full respect of user rights, ensuring that requests related to responsible gaming always receive the highest execution priority.

This Notice is periodically reviewed to ensure its operational effectiveness and alignment with international best practices and consumer protection guidelines. Any changes and additions to security procedures will be promptly made available in this section.